Privacy Policy

At Ecoinnova Reformas, S.L. we are committed to protecting your privacy and processing your personal data transparently, in accordance with Regulation (EU) 2016/679 General Data Protection Regulation (GDPR) and Spanish Organic Law 3/2018 on the Protection of Personal Data and the guarantee of digital rights (LOPDGDD).

1. Data controller

• Controller: Ecoinnova Reformas, S.L. (Ecoinnova Obras y Reformas)
• Tax ID (CIF): B66123987
• Address: Carretera General, 52, 155, 35100 Maspalomas, Las Palmas (Gran Canaria), Spain
• Email: hola@ecoinnovareformas.es
• Phone: +34 619 84 14 05

2. Data we collect

We process only the data you provide voluntarily and what is strictly necessary to handle your request:

• Data submitted through the contact form or via WhatsApp: name, email address, phone number and the content of your message or enquiry.
• Technical browsing data: IP address and server logs, collected automatically for security and proper operation of the site.

We do not request or process special categories of personal data. This site has no user registration and no payment processing.

3. Purposes of processing

• To respond to your enquiries, information requests and quote requests regarding our renovation and building services.
• To manage the pre-contractual and, where applicable, contractual relationship arising from your request.
• To ensure the security and correct technical operation of the website.

4. Legal basis

The legal basis for processing your data is the consent you give when sending your enquiry (Art. 6.1.a GDPR) and the performance of pre-contractual measures taken at your request (Art. 6.1.b GDPR). Technical logs are processed on the basis of our legitimate interest in ensuring the security of the site (Art. 6.1.f GDPR).

5. Processors and third parties

To send and manage contact form submissions we use a third-party service, Web3Forms, which acts as a data processor and delivers your messages to our email inbox. This provider processes the data following our instructions and applying appropriate security safeguards. We do not transfer or sell your personal data to third parties for commercial purposes.

6. International transfers

Some of our technology providers may host or process information on servers located outside the European Economic Area. In such cases, those transfers are covered by appropriate safeguards under the GDPR, such as European Commission adequacy decisions or standard contractual clauses.

7. Data retention

We keep your data for as long as necessary to handle your enquiry and, where applicable, for as long as the resulting relationship remains active. Afterwards, we keep it duly blocked for the legally required periods to address possible liabilities, after which it is deleted.

8. Disclosure of data

We do not disclose data to third parties, except where legally required or strictly necessary to provide the requested service. Your data will not be subject to automated decision-making or profiling.

9. Your rights

You may exercise the following rights at any time:

• Access: to know which of your data we are processing.
• Rectification: to correct inaccurate or incomplete data.
• Erasure: to request the deletion of your data when it is no longer necessary.
• Objection: to object to the processing of your data.
• Portability: to receive your data in a structured, commonly used format.
• Restriction: to request the restriction of processing in certain cases.

To exercise these rights, send a request to hola@ecoinnovareformas.es, stating the right you wish to exercise and attaching a copy of a document proving your identity.

10. Complaint to the supervisory authority

If you believe that the processing of your data does not comply with the applicable rules, you have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD), C/ Jorge Juan, 6, 28001 Madrid, or through its electronic office at www.aepd.es.